Service Supervisor
Company: Orion Talent
Location: New York
Posted on: May 8, 2024
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Job Description:
Title: Service Supervisor
Location: NYC, NY (Brooklyn/Queens/Long Island region)
Schedule: Five-day rotation including Saturday and Sunday (two
consecutive days off during the week)
Compensation: $65K - $75K base depending on experience and
qualifications plus bonus
Benefits: Medical, dental, vision and 401K (with company match). A
variety of career advancement opportunities across multiple
locations. Paid Time Off and floating holidays. A positive work
environment with a focus on safety and teamwork Travel: Primarily
local within the NYC region (company vehicle provided)
Our Service Supervisor is responsible for supervising field
technicians assigned to a specific region, territory, or facility,
in the performance of their technical, customer service and
administrative responsibilities. Aid in resolving technical issues
relating to company product line, provide service supervisory
functions to area field staff, and act as company liaison in
resolving customer inquiries and requests. Individuals will have
basic managerial skills, strong technical and customer service
skills and be able to work independently.
Responsibilities:
--- Direct day to day task assignments of field service Assign and
check work, instruct and assist technicians in the performance of
technical and administrative responsibilities.
--- Provide technical assistance on product line to technicians and
customer
--- Direct machine and equipment installations and
--- Instruct and train technicians on proper equipment
troubleshooting, repair and preventative maintenance
--- Instruct and train technicians on proper route management
techniques and
--- Direct and coordinate monthly machine downloads for billing
--- Review and provide feedback to technicians on resolution of
service
--- Oversee field service record keeping and files, including
service reports, technical manuals and service bulletins,
department and company correspondence, expense reports and any
other company service department
--- Maintain effective personnel relationships and establish
standards of
--- Manage fleet vehicle Enforce fleet management and maintenance
policies.
--- Provide regular verbal and written reports to management
regarding operation of Company equipment, customer relations,
employee issues and any other pertinent issues relating to the
operation of responsible region.
--- Maintain effective technical and administrative relations with
store managers and personnel. Regularly consult with customers on
matters concerning Company equipment and Resolve customer issues in
a productive and timely fashion.
--- Instruct customer personnel in the operation and care of the
Company
--- Recommend engineering changes to improve quality and
reliability and to facilitate installation, maintenance and repair
of Company equipment.
--- Administer company procedures, field service department policy
and Explain company policies and regulations to technicians.
Qualifications:
--- Electronic/Mechanical troubleshooting foundation and
aptitude
--- Strong working knowledge of Microsoft Office
--- Strong leadership and team building skills required
--- Two-year degree in technical field or related
education/certifications
--- Two-three years of supervisory experience in a field service or
related environment
Keywords: Orion Talent, New Brunswick , Service Supervisor, Hospitality & Tourism , New York, New Jersey
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here to apply!
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