Greeter-Customer Service Representative
Location: North Brunswick
Posted on: September 24, 2024
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Job Description:
Job Description:
Position is the first contact for greeting and welcoming customers
as they enter the store. Responsibilities include:
? Maintaining professional appearance and demeanor to set the stage
for exceptional service
? Providing a consistently excellent customer service experience by
maintaining the highest degree of courtesy and professionalism
? Checking customers into automated check-in device (if applicable)
or keeping a manual list of customers waiting
? Assess customers needs in order to correctly assign to correct
work group (sales, customer service or technical support)
? Directing customers to appropriate section of the store while
they wait (based on their original request) or familiarize
customers with store layout and available resources
? Provide customer promotional flyers
? Managing wait times and customer expectations to help monitor
store flow
? Directing customer to appropriate representatives
? Thanking customers for their business as they leave
Hours:
Hours will vary depending on the weekly schedule. Stores are open
7-days a week, scheduling flexibility is a must and will include
nights and weekends.
Position Requirements:
Essential
? Excellent written and verbal communication skills
? High school diploma or equivalent
? Must be over 18
? PC Skills (knowledge of Windows environment)
? Ability to work in a fast-paced retail store environment
? Must be able to stand on feet all day
? Strong interpersonal skills, friendly outgoing personality
Desirable
? 1-2 years in retail sales
? AA in business administration or marketing a plus or equivalent
work experience
DRESS CODE POLICY
Professional Dress Guidelines - Women
Women may wear:
? Dresses within 3 inches of the top of the knee when standing
? Skirts & suits within 3 inches of the top of the knee when
standing
? Dress slacks (corduroy or khaki pants may be worn if they are
pressed & in good condition)
? Collared shirts, blouses, turtlenecks, sweaters that are tucked
in or do not reveal any midriff even when stretching or
bending.
? Jackets, blazers, or vests may be worn over the above
? Socks or hosiery must be worn at all times
? Shoes: professional close-toed heels or flats in good
condition
? Belts must be worn with belt loop style pants.
Women may NOT wear:
? Open-toed shoes, open toed sandals, open heel shoes
? Extremes in shoes should be avoided (i.e. work boots, brightly
colored shoes, platforms shoes, flip flops, mules, etc.)
? Provocative clothing, sun dresses, spaghetti-strap or sleeveless
tops
? High-slit skirts or dresses
? Denim of any kind
? Athletic or exercise pants, including sweatpants, leggings,
spandex, leotards
? Athletic or exercise shirts, including t-shirts, sweatshirts and
polo type shirts
? Shorts, Cargo or Capri pants
? Sheer, see-through or low cut clothing or any style, which
reveals midriff or cleavage.
? Pants with pockets sewn on the outside of the pant or that have
rivets are not allowed
? Pants worn on the hips.
Other apparel:
? Scarves may be worn around the neck that color-coordinate with
the shirt and pants.
? Socks are required
? Name badges are to be worn while the employee is in the
store.
? Hats or any other type of headgear may not be worn (unless it is
required for religious purposes).
? Belts must be worn and coordinate with the color
Professional Dress Guidelines - Men
Men may wear:
? Suits
? Dress slacks (corduroy or khaki pants may be worn if they are
pressed & in good condition)
? A belt must be worn with pants that have belt loops
? Collared shirts with ties. Shirts must be tucked in.
? Turtlenecks with sport jackets or blazers
? Sweaters, vests, sport jackets or blazers over a collared shirt
with a tie
? Socks must be worn at all times (no white socks allowed)
? Shoes: professional black, brown or cordovan leather dress shoes
or loafers in good condition
Men may NOT wear:
? Shoes: worn shoes, tennis shoes, sandals, or sneakers
? Extremes in shoes should be avoided (i.e. work boots, brightly
colored shoes, flip flops, mules, etc.)
? Denim of any kind
? Athletic or exercise clothing, including sweatpants sweatshirts,
t-shirts, and polo type shirts
? Shorts
? Cargo or any jean style pants
? Pants with pockets sewn on the outside of the pant or that have
rivets are not permitted.
? Pants should not been worn hanging on the hips.
Other apparel:
? Ties must be worn that color-coordinate with the shirt and
pants.
? Socks are required
? Name badges are to be worn while the employee is in the
store.
? Hats or any other type of headgear may not be worn (unless it is
required for religious purposes).
? Belts must be one color (black, brown)
Personal Appearance/Hygiene:
As professionals, our store employees are expected to dress and
appear in a manner consistent with the expectations of our
customers. This includes practicing good hygiene.
? Facial hair must be clean-shaven and beard/mustache must be
neatly trimmed.
? Gum chewing, food or drink is not permitted in customer facing
areas.
? Jewelry should be limited to the following:
1-2 earrings per ear
No nose, eyebrow, lip or tongue rings or other visible piercing
No large, oversized gold/silver chains with/ without charms hanging
outside shirts
Conservative in nature and subject to management
discretion
Keywords: , New Brunswick , Greeter-Customer Service Representative, Administration, Clerical , North Brunswick, New Jersey
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