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Receptionist/Patient Scheduler

Company: Rutgers University
Location: New Brunswick
Posted on: November 30, 2019

Job Description:

Position InformationOverviewNew Jerseys academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers UniversityNew Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and six centers and institutes that focus on cancer treatment and research, neuroscience, clinical and translational research, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.Our clinical and academic facilities are located throughout the state including New Brunswick, Piscataway, Newark, Scotch Plains, Somerset, Blackwood, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, University Hospital in Newark, and other affiliates.Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.Rutgers RBHS is an anchor institution that boasts locations in Newark, New Jersey, a city of promise.Posting SummaryRutgers School of Dental Medicine (RSDM) is seeking a Receptionist/Patient Scheduler to work in the Contact Center within the Office of Operations. Under general supervision, the Receptionist/Patient Scheduler will be responsible for answering phones and routing calls, scheduling appointments, greeting and registering patients.

  • Acts as a receptionist. Greets patients and visitors to the department, explaining clinical procedures and answering routine questions.
  • Answers incoming phone calls and appropriately routes messages. Provides information such as directions, pre-visit instructions, insurance form requirements, etc.
  • Schedules and maintains appointments in accordance with departmental procedures.
  • Maintains patient files and monitors accuracy of records, including digital files.
  • Ensures all registration is complete by collecting and entering demographic information into AxiUm, collecting patient medical/dental history and patient five-point identification requirements, in accordance with patient confidentiality standards.
  • Provides general office support as needed.BenefitsInformation about the benefits provided to Rutgers employees can be found at: http://uhr.rutgers.edu/benefits/benefits-overviewQualificationsMinimum Education and Experience
    • Two (2) years of progressively responsible clerical experience, including receptionist and scheduling duties in a medical office setting.Required Knowledge, Skills, and Abilities
      • Demonstrates the ability to be a team player, flexible and able to shift priorities and maintain a high level of detail while meeting deadlines.
      • Excellent interpersonal and communication skills.
      • Experience with Microsoft Office (Word and Excel); ability to navigate and research using the Internet.
      • Ability to multi-task and work in a fast paced environment.
      • Displays appropriate customer services behavior.Preferred Qualifications
        • Billing experience.
        • Experience with the AxiUm dental software or Dolphin orthodontic software.Recruitment/Posting Title: Receptionist/Patient SchedulerJob Category: Staff & Executive - Healthcare - Administrative ServicesDepartment: RSDM-Office of the COOPosition Status: Full TimeFLSA: NonexemptGrade: 1400Annual Minimum Salary: 16.950Annual Mid Range Salary: 17.450Annual Maximum Salary: 17.970Standard Hours: 35.00Union Description: Teamsters, Local 97Payroll Designation: PeopleSoftTerms of Appointment: Staff - 12 monthPosition Pension Eligibility: PERSPosting Number: 19ST4670Regional Campus: Rutgers Biomedical and Health Sciences (RBHS)Home Location Campus: Newark (RBHS)

Keywords: Rutgers University, New Brunswick , Receptionist/Patient Scheduler, Administration, Clerical , New Brunswick, New Jersey

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