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Service Delivery Management

Company: Bristol Myers Squibb
Location: New Brunswick
Posted on: October 17, 2020

Job Description:

At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science. In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference. Manage operational duties associated with all site-based IT capabilities and services for assigned geographical site responsibilities Maintaining a close relationship with IT partners, key site contacts, and suppliers to insure the effective operation of IT capabilities and services at a site Accountable for site support at assigned sites performed by augmented or service partner staff Manage the lifecycle of all Incidents at a site with the primary objective of returning IT services to users as quickly as possible Manage Service Level Agreement (SLA) and Key Performance Indicators (KPI) Coordinate IT work estimates and provide oversight when necessary Contribute to financial management and budgeting for IT work Skills/Experience Key Skills/Experience/Education/Certifications IT Service Management skills, knowledge and preferably certification Demonstrated experience in executing and managing operational KPIs and Metrics Skilled in analyzing and the continuous improvement of processes Ability to work in a fast paced, dynamic environment balancing demand Ability to work collaboratively with colleagues and key stakeholders Demonstrated ability working across a "matrixed" - organizational model Bachelor's degree in Information Technology or equivalent Prior experience in End User Services Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Keywords: Bristol Myers Squibb, New Brunswick , Service Delivery Management, Executive , New Brunswick, New Jersey

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