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Regional Service Manager

Company: Hyacinth AIDS Foundation
Location: New Brunswick
Posted on: May 6, 2022

Job Description:

Job Description Hyacinth AIDS Foundation is NJ's largest HIV/AIDS service provider and our Regional Service Managers ensure that our customers are actively engaged in the full continuum of care necessary to achieve the best health outcomes. RSMs serve as the senior staff member within the site and are expected to troubleshoot both customer concerns and manage internal staff. Critical thinking skills are a must. Generally, the RSM supervises all staff within the office and must have a strong understanding of social work theory and be able to apply theory to practice. Must also be able to supervise and coach staff associates. The RSM will enforce a trauma-informed approach to service delivery including language, office environment and service provision. Bi-monthly customer case reviews must be held to ensure appropriate linkage to care and follow-up on all customer referrals. Administrative responsibilities include: Establish and maintain customer records and ensure customer confidentiality. Prepare monthly reports in accordance with agency policies and procedures. Review all staff reports to ensure staff are meeting grant objectives both programmatic and fiscal. Ensure quality assurance of service delivery Control petty cash funds and monitor spending. Professional responsibilities include: Serve as a primary liaison with the broader community and actively seek individuals or groups requiring services. Attend, participate and engage in community meetings and maintain relationships with other community providers. Provide written reports and maintain data as required. Qualifications: Bachelor's degree, plus 2-4 years of related experience. Must have prior supervision experience. Demonstrated ability to work with people from diverse backgrounds and interests. Microsoft Office 365 (outlook, word, excel) Result oriented and ability to adapt to change Strong leadership skills Experience with trauma-informed approach Hyacinth is an Equal Employment Opportunity /Affirmative Action employer and will consider all applicants without regard to sex, race, creed or religion, color, national origin, age, ancestry, disability, veteran status, marital status, sexual orientation, and/or gender identification and/or expression. Company Description Hyacinth AIDS Foundation's mission is to help people live with HIV, stop the spread of the epidemic, and serve as a critical voice in the public debate surrounding HIV in NJ. Our values are centered around service, community, accountability, and leadership. We believe that securing good health outcomes leads to strengthened overall wellness.

Keywords: Hyacinth AIDS Foundation, New Brunswick , Regional Service Manager, Executive , New Brunswick, New Jersey

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