MacBook/iPhone Computer/Phone Repair Department Manager

Company: US Mobile Phones Inc
Location: New Brunswick
Posted on: May 7, 2022

Job Description:

Job Description This position reports to the Director of Operations. Duties and Responsibilities Oversee a workforce of approximately 20 employees Ensure all employees follow industry standard health and safety guidelines Hire and facilitate onboarding/training of new team members Help design training material, SOPs, work instructions, quality control checklists, and more Learn the different systems/tools used in Repair and become a subject matter expert Provide daily status updates to senior management through reports/dashboards and ensure that data entry is performed accurately and correctly Communicate any problems or obstacles to senior management Perform random quality checks on the line Provide motivation, support, and guidance to all employees; correct mistakes early, retrain frequently Keep the team members engaged and up to date through daily morning huddles Eliminate roadblocks/delays in repair to ensure steady throughput Manage Team---s attendance Ensure all working areas are always clean and organized Skills and Qualifications Fluent in English and Spanish Excellent project management skills Proven track record of successfully training employees in productivity and safety Able to deal with changing priorities and to embrace frequent process changes in the spirit of continuous improvement Comfortable with ambiguity Roll-up-your-sleeves attitude Ability to coach and mentor employees on a one-on-one basis as well as in a group Proficient knowledge of the MS Office or Google Suite Working knowledge of Project/Tasks Management tools Familiarity with a Warehouse Management and/or ERP systems a plus Education/Experience At least 3 years of progressive supervisory experience in a Repair Environment Company Description Our Goal is Simple: To help you build customer loyalty, maximize your profits, and scale your business more efficiently. That---s why we---re proud to offer accurately tested, meticulously graded phones and connected devices ready to ship anywhere in the world. More than that, we take the time to learn about your needs and offer solutions to help you grow. Because your success is ours, too.

Keywords: US Mobile Phones Inc, New Brunswick , MacBook/iPhone Computer/Phone Repair Department Manager, Executive , New Brunswick, New Jersey