MacBook/iPhone Computer/Phone Repair Department Manager
Company: US Mobile Phones Inc
Location: New Brunswick
Posted on: May 7, 2022
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Job Description:
Job Description This position reports to the Director of
Operations. Duties and Responsibilities Oversee a workforce of
approximately 20 employees Ensure all employees follow industry
standard health and safety guidelines Hire and facilitate
onboarding/training of new team members Help design training
material, SOPs, work instructions, quality control checklists, and
more Learn the different systems/tools used in Repair and become a
subject matter expert Provide daily status updates to senior
management through reports/dashboards and ensure that data entry is
performed accurately and correctly Communicate any problems or
obstacles to senior management Perform random quality checks on the
line Provide motivation, support, and guidance to all employees;
correct mistakes early, retrain frequently Keep the team members
engaged and up to date through daily morning huddles Eliminate
roadblocks/delays in repair to ensure steady throughput Manage
Team---s attendance Ensure all working areas are always clean and
organized Skills and Qualifications Fluent in English and Spanish
Excellent project management skills Proven track record of
successfully training employees in productivity and safety Able to
deal with changing priorities and to embrace frequent process
changes in the spirit of continuous improvement Comfortable with
ambiguity Roll-up-your-sleeves attitude Ability to coach and mentor
employees on a one-on-one basis as well as in a group Proficient
knowledge of the MS Office or Google Suite Working knowledge of
Project/Tasks Management tools Familiarity with a Warehouse
Management and/or ERP systems a plus Education/Experience At least
3 years of progressive supervisory experience in a Repair
Environment Company Description Our Goal is Simple: To help you
build customer loyalty, maximize your profits, and scale your
business more efficiently. That---s why we---re proud to offer
accurately tested, meticulously graded phones and connected devices
ready to ship anywhere in the world. More than that, we take the
time to learn about your needs and offer solutions to help you
grow. Because your success is ours, too.
Keywords: US Mobile Phones Inc, New Brunswick , MacBook/iPhone Computer/Phone Repair Department Manager, Executive , New Brunswick, New Jersey
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