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Director of Operations

Company: Lane Valente Industries
Location: New Brunswick
Posted on: May 8, 2022

Job Description:

Description Are you performance-driven and want to make a tangible impact? Are you looking for professional growth opportunities and a chance to build a career? Are you a problem solver who loves a good challenge? Do you want to change the world one retail return at a time? Our mission at goTRG is to solve the $700 billion problem of returns by increasing profits from returns and decreasing the environmental impact. We make it easy for retailers, manufacturers, vendors, and 3PLs to handle every item from the point of return to final disposition. We are the only company that manages the entire reverse logistics process end-to-end. Our company is vertically integrated with SaaS, Supply Chain, and ReCommerce business units, working under one roof to make the most impact for our clients. By joining our team, you'll be a part of: SaaS that eliminates human biases from returns decisions and connects to every part of the retail ecosystem from the point of sale to supply chain to ReCommerce. Best-in-Class Reverse Supply Chain services. ReCommerce Services that list across 20+ high demand marketplaces. Over the past decade, goTRG has experienced aggressive growth, and we are actively seeking qualified and passionate teammates in every functional area to help us solve returns. Come join our family that works hard, knows how to have fun, and stands firmly by their values of sustainability, innovation, teamwork, and partnership. Position Summary: The Director of Operations is responsible for the safety, growth, profitability, productivity, quality and cost of all of our Walmart 3PL reverse logistics facilities, including 8 facilities in the US and Canada and over 800 teammates. Leads a team of facility General Managers and influences the entire operations team to plan and execute the work required (including return to vendor, liquidation, fulfillment, testing, and repair) as efficiently, safely and productively as possible. This role will handle management responsibilities for the team members under his/her supervision and is responsible for overseeing and ensuring prompt, efficient and accurate handling of returns merchandise as well as developing and implementing team goals. This role is responsible for the overall talent and leadership at each facility and ensuring a high performing, accountable culture. The Director of Operations is responsible to provide service excellence for our client(s) and ensures facility management: (1) Develops and executes daily and weekly operational plans; (2) Meets or exceeds customer service level expectations while achieving maximum operating efficiency (3) Maximizes quality, throughput, and productivity of the facility; (4) Oversees a diverse teammate population; (5) Nurtures positive teammate relations; focused on safe and productive work environment aligned to our company mission, values and purpose while creating a sense of belonging; (6) Ensures all corporate policies and procedures are adhered to as well as short and long term plans are implemented. Primary Responsibilities/Essential Functions: This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position. Provides 3PL multi-site leadership for a key client ensuring service excellence Builds client relationships with an objective of supporting a keep and grow strategy Works closely with key account management in support of QBRs and monthly reporting requirements Creates and sets operational goals based on KPIs and client SLAs Drives Results: Maintains inventory accuracy and control; reviews reports & identify area of improvement for key metrics including productivity, accuracy, quality and expenses Business Planning: Coordinates and monitors operations with the functional area to ensure performance production rates are consistent with business plan and pattern, reducing irregularities and damages Reviews reports and business metrics to analyze and plan staffing needs for optimum department operations Manages multi-site P&L, budget, GL Attracts, develops and retains top talent through coaching and top grading Creates and lives a culture of accountability Develops, implements and directs equipment preventative maintenance programs, and facility building/grounds maintenance programs Ensures all safety policies and procedures are implemented and observed to ensure compliance, and that equipment and work areas are neat, clean and well organized Embeds lean and continuous improvement across the facilities Ability to interact effectively at multiple levels; demonstrated effective on the floor listening and follow-up; self-confidence; strong relationship building skills Possess a complete understanding and partner with other facility leaders, including Industrial Engineers, to drive and build best practices (SOPs) Investigates operational errors to determine the cause and recommends corrective action Requirements A Bachelors degree in business, logistics, management, or in similar field. Masters preferred 12+ years of experience leading 300+ associates in the logistics warehouse, inventory field, plus demonstrated management qualifications. Multi-site leadership preferred Six Sigma, lean or related certification/training preferred Knowledge of health and safety standards and compliance (Working knowledge of OSHA and EPA regulations) Leadership attributes: Demonstrated success delivering exceptional results, building/developing high performing teams, collaborating and driving change across multiple locations and operations High level of reverse & distribution business acumen Excellent verbal and written communication skills Excellent interpersonal, negotiation, and conflict resolution skills Excellent organizational skills and attention to detail Ability to act with integrity, professionalism, and confidentiality Proficient with Microsoft Office Suite or related software Embody goTRGs company values: Team, Innovation, Partnership, and Sustainability Strong time management and project management skills Demonstrated initiative Ability to think creatively and problem solve when faced with new challenges Ability to work independently, multi-task, and deliver quality work in an efficient manner Ability to manage competing priorities Ability to succeed in a team environment Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Developmentby Jobble

Keywords: Lane Valente Industries, New Brunswick , Director of Operations, Executive , New Brunswick, New Jersey

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