Director of Operations
Company: Lane Valente Industries
Location: New Brunswick
Posted on: May 8, 2022
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Job Description:
Description Are you performance-driven and want to make a
tangible impact? Are you looking for professional growth
opportunities and a chance to build a career? Are you a problem
solver who loves a good challenge? Do you want to change the world
one retail return at a time? Our mission at goTRG is to solve the
$700 billion problem of returns by increasing profits from returns
and decreasing the environmental impact. We make it easy for
retailers, manufacturers, vendors, and 3PLs to handle every item
from the point of return to final disposition. We are the only
company that manages the entire reverse logistics process
end-to-end. Our company is vertically integrated with SaaS, Supply
Chain, and ReCommerce business units, working under one roof to
make the most impact for our clients. By joining our team, you'll
be a part of: SaaS that eliminates human biases from returns
decisions and connects to every part of the retail ecosystem from
the point of sale to supply chain to ReCommerce. Best-in-Class
Reverse Supply Chain services. ReCommerce Services that list across
20+ high demand marketplaces. Over the past decade, goTRG has
experienced aggressive growth, and we are actively seeking
qualified and passionate teammates in every functional area to help
us solve returns. Come join our family that works hard, knows how
to have fun, and stands firmly by their values of sustainability,
innovation, teamwork, and partnership. Position Summary: The
Director of Operations is responsible for the safety, growth,
profitability, productivity, quality and cost of all of our Walmart
3PL reverse logistics facilities, including 8 facilities in the US
and Canada and over 800 teammates. Leads a team of facility General
Managers and influences the entire operations team to plan and
execute the work required (including return to vendor, liquidation,
fulfillment, testing, and repair) as efficiently, safely and
productively as possible. This role will handle management
responsibilities for the team members under his/her supervision and
is responsible for overseeing and ensuring prompt, efficient and
accurate handling of returns merchandise as well as developing and
implementing team goals. This role is responsible for the overall
talent and leadership at each facility and ensuring a high
performing, accountable culture. The Director of Operations is
responsible to provide service excellence for our client(s) and
ensures facility management: (1) Develops and executes daily and
weekly operational plans; (2) Meets or exceeds customer service
level expectations while achieving maximum operating efficiency (3)
Maximizes quality, throughput, and productivity of the facility;
(4) Oversees a diverse teammate population; (5) Nurtures positive
teammate relations; focused on safe and productive work environment
aligned to our company mission, values and purpose while creating a
sense of belonging; (6) Ensures all corporate policies and
procedures are adhered to as well as short and long term plans are
implemented. Primary Responsibilities/Essential Functions: This job
description in no way states or implies that these are the only
duties to be performed by the teammate occupying this position.
Provides 3PL multi-site leadership for a key client ensuring
service excellence Builds client relationships with an objective of
supporting a keep and grow strategy Works closely with key account
management in support of QBRs and monthly reporting requirements
Creates and sets operational goals based on KPIs and client SLAs
Drives Results: Maintains inventory accuracy and control; reviews
reports & identify area of improvement for key metrics including
productivity, accuracy, quality and expenses Business Planning:
Coordinates and monitors operations with the functional area to
ensure performance production rates are consistent with business
plan and pattern, reducing irregularities and damages Reviews
reports and business metrics to analyze and plan staffing needs for
optimum department operations Manages multi-site P&L, budget,
GL Attracts, develops and retains top talent through coaching and
top grading Creates and lives a culture of accountability Develops,
implements and directs equipment preventative maintenance programs,
and facility building/grounds maintenance programs Ensures all
safety policies and procedures are implemented and observed to
ensure compliance, and that equipment and work areas are neat,
clean and well organized Embeds lean and continuous improvement
across the facilities Ability to interact effectively at multiple
levels; demonstrated effective on the floor listening and
follow-up; self-confidence; strong relationship building skills
Possess a complete understanding and partner with other facility
leaders, including Industrial Engineers, to drive and build best
practices (SOPs) Investigates operational errors to determine the
cause and recommends corrective action Requirements A Bachelors
degree in business, logistics, management, or in similar field.
Masters preferred 12+ years of experience leading 300+ associates
in the logistics warehouse, inventory field, plus demonstrated
management qualifications. Multi-site leadership preferred Six
Sigma, lean or related certification/training preferred Knowledge
of health and safety standards and compliance (Working knowledge of
OSHA and EPA regulations) Leadership attributes: Demonstrated
success delivering exceptional results, building/developing high
performing teams, collaborating and driving change across multiple
locations and operations High level of reverse & distribution
business acumen Excellent verbal and written communication skills
Excellent interpersonal, negotiation, and conflict resolution
skills Excellent organizational skills and attention to detail
Ability to act with integrity, professionalism, and confidentiality
Proficient with Microsoft Office Suite or related software Embody
goTRGs company values: Team, Innovation, Partnership, and
Sustainability Strong time management and project management skills
Demonstrated initiative Ability to think creatively and problem
solve when faced with new challenges Ability to work independently,
multi-task, and deliver quality work in an efficient manner Ability
to manage competing priorities Ability to succeed in a team
environment Benefits Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary &
AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family
Leave (Maternity, Paternity) Short Term & Long Term Disability
Training & Developmentby Jobble
Keywords: Lane Valente Industries, New Brunswick , Director of Operations, Executive , New Brunswick, New Jersey
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