ServiceNow Solution Architect - Hardware Asset Management (HAM)

Company: CDW Corporation
Location: New Brunswick
Posted on: May 11, 2022

Job Description:

As a member of our Delivery Services organization, the Solution Architect position is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform. This position can be located in our home office in Rockford, IL or can be home-based. Travel is only required when supporting customer activities or onsite training. Key Areas of ResponsibilityAssist the Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systemsServe as primary technical point-of-contact for projects and as the face of the development team to the customerDefine, at an architectural and design level of detail, technical solutions aligned with our client's business problems and ServiceNow Implementation Best PracticesUnderstand customer requirements, translate to solutions, and communicate to clientsWrite/estimate Stories, monitor Developer's work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegatedResponsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the clientWork collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challengesHelp mentor Developers and Technical Consultants in relation to technical design standards and implementation of best practicesMaintain proficient knowledge of the ServiceNow platform and products via webinars, case study, training, and all other resources availablePerform research into technology partner or other vendor solutions in context of client requirements for integrationContribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirementsProvide mentorship and guidance to other members of the teamEnsure all time is recorded accurately and keep calendar up-to-date with scheduled activitiesOther duties and responsibilities as assignedEducation and/or Experience QualificationsBachelors degree in a Technical field or equivalent experience1.5+ years working on the ServiceNow platformServiceNow Certified System Administrator (CSA) - current or within 6 months of hireServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) - current or within 6 months of hireRequired QualificationsProven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environmentsServiceNow Pre-Sales Accreditations in all product linesKnowledge of ITIL, minimum Foundation level, ideally higher.Additional experience in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPSExperience with scripting in the ServiceNow platform using JSt: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.Experience implementing systems using the Agile/Scrum methodologyActive listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargonDemonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversityProven team player and team builderOwnership, accountability, and attention to detail in all work effortsMaturity, professionalism, and judgment; ability to excel with minimum supervisionCommitment to customer satisfaction and supports our brand promise and guarantee to always "make it right"Ability to travel 10% of the timeDegree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles. Preferred QualificationsDegree or equivalent, preferably in Computer Science or Information Technology,3+ years working on the ServiceNow platform or 5+ years of Industry experienceServiceNow Certified Application Developer (CAD)ITIL Foundations CertificationCOVID-19 Update:CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

Keywords: CDW Corporation, New Brunswick , ServiceNow Solution Architect - Hardware Asset Management (HAM), Executive , New Brunswick, New Jersey