Network Operations Manager
Company: Disability Solutions
Location: Raritan
Posted on: September 17, 2023
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Job Description:
The Network Operations Manager is responsible for the overall
delivery of data network, voice, and contact center operations
across all businesses within the region. This role is responsible
for day-to-day oversight and technical vendor management of Managed
Service Providers and key vendors within the region as well as the
globe per a follow-the-sun support model. Additionally, they will
oversee and run key ITIL processes with high attention to Incident
Management, Problem Management, Change Management, Asset
Management, SLA Management, Capacity Management, Release
Management, Escalation Management, and Vulnerability Management.
The Network Operations Manager is a technical role that has
experience in all major network technologies such as switching /
routing, WAN, WLAN, IPT, Firewalls, load balancers, Cloud
exchange/CoLo, cloud-based network services, and SDN. A key aspect
of the role is Continuous Improvement achieved through Problem
Management, High Availability engineering, identifying and
mitigation of single points of failure, process improvements,
automation opportunities, and other areas that increase the
availability and resiliency of the network. The Operations Manager
is responsible for designing and maintaining strong business
partner relationships and solicit and respond to feedback regarding
network performance. The Operations Manager will participate in
discussions, pilots, experiments, design considerations, and data
analysis with engineering and deployment teams to ensure continuous
improvement and provide regional-specific requirements. The
position will engage OEMs for information regarding bugs, patches,
software upgrades, and configuration changes. Major Duties &
Responsibilities Responsible for overall delivery of data network,
and operations across all businesses within the region as well as
the globe per a follow-the-sun support model and day-to-day
oversight and technical vendor management of Network and telecom
Managed Service Providers. This includes tracking network
performance, capacity, and visibility as well as making
recommendations to improve site health. Receives partner concerns
and handles issues. Apply sophisticated analytics for continuous
improvement and ensure best-in-class network performance through
proactive and observability network monitoring and controls. This
includes the management of the operational technologies, tools,
metrics, and processes required to support the network domain.
Track network performance and capacity and make improvement
suggestions. Provide input, analysis, and recommendations for
operational metrics and dashboards. Heavily contributes Reliability
Process within the Network domain. Responsible for the Change
Management process including Change quality and technical
review/approval of Changes for break/fix situations. Responsible
for the implementation and success of Release Management, Asset and
Maintenance Management, and high availability activity such as
ensuring WAN path diversity, and operational automation. Partner
closely with engineering and deployment teams to ensure feedback
and input of regional-specific requirements. Participate in pilots,
and experiments, and provide input for design considerations.
Partner with other TS organizations to deliver end-to-end process
excellence resulting in more robust infrastructure services. This
includes collaborating with ISRM and other vendors for risk
management. Operationalize technologies and processes as well as
perform service acceptance into Operations. Fosters and maintains
business partner relationships with Business IT units to understand
and respond to business and regional needs and requirements.
Coordinate site health assessments and remediation of network
infrastructure opportunities. The anticipated base pay range for
this position is $97,000- $160,000. Other Duties
Keywords: Disability Solutions, New Brunswick , Network Operations Manager, Executive , Raritan, New Jersey
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