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Network Operations Manager

Company: Disability Solutions
Location: Raritan
Posted on: September 17, 2023

Job Description:

The Network Operations Manager is responsible for the overall delivery of data network, voice, and contact center operations across all businesses within the region. This role is responsible for day-to-day oversight and technical vendor management of Managed Service Providers and key vendors within the region as well as the globe per a follow-the-sun support model. Additionally, they will oversee and run key ITIL processes with high attention to Incident Management, Problem Management, Change Management, Asset Management, SLA Management, Capacity Management, Release Management, Escalation Management, and Vulnerability Management. The Network Operations Manager is a technical role that has experience in all major network technologies such as switching / routing, WAN, WLAN, IPT, Firewalls, load balancers, Cloud exchange/CoLo, cloud-based network services, and SDN. A key aspect of the role is Continuous Improvement achieved through Problem Management, High Availability engineering, identifying and mitigation of single points of failure, process improvements, automation opportunities, and other areas that increase the availability and resiliency of the network. The Operations Manager is responsible for designing and maintaining strong business partner relationships and solicit and respond to feedback regarding network performance. The Operations Manager will participate in discussions, pilots, experiments, design considerations, and data analysis with engineering and deployment teams to ensure continuous improvement and provide regional-specific requirements. The position will engage OEMs for information regarding bugs, patches, software upgrades, and configuration changes. Major Duties & Responsibilities Responsible for overall delivery of data network, and operations across all businesses within the region as well as the globe per a follow-the-sun support model and day-to-day oversight and technical vendor management of Network and telecom Managed Service Providers. This includes tracking network performance, capacity, and visibility as well as making recommendations to improve site health. Receives partner concerns and handles issues. Apply sophisticated analytics for continuous improvement and ensure best-in-class network performance through proactive and observability network monitoring and controls. This includes the management of the operational technologies, tools, metrics, and processes required to support the network domain. Track network performance and capacity and make improvement suggestions. Provide input, analysis, and recommendations for operational metrics and dashboards. Heavily contributes Reliability Process within the Network domain. Responsible for the Change Management process including Change quality and technical review/approval of Changes for break/fix situations. Responsible for the implementation and success of Release Management, Asset and Maintenance Management, and high availability activity such as ensuring WAN path diversity, and operational automation. Partner closely with engineering and deployment teams to ensure feedback and input of regional-specific requirements. Participate in pilots, and experiments, and provide input for design considerations. Partner with other TS organizations to deliver end-to-end process excellence resulting in more robust infrastructure services. This includes collaborating with ISRM and other vendors for risk management. Operationalize technologies and processes as well as perform service acceptance into Operations. Fosters and maintains business partner relationships with Business IT units to understand and respond to business and regional needs and requirements. Coordinate site health assessments and remediation of network infrastructure opportunities. The anticipated base pay range for this position is $97,000- $160,000. Other Duties

  • Provide input for the development of operational ITIL standards, policies, and guidelines
  • Access Management (device access, site access/badging/on and offboarding)
  • TAO for operations servers/apps
  • Knowledge Management (Knowledge Articles, Run books, etc.)
  • Certificate/License Management
  • Network Co-location management
  • Management of internal Operations initiatives

Keywords: Disability Solutions, New Brunswick , Network Operations Manager, Executive , Raritan, New Jersey

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