Complex Care Coordination (C3) Director

Company: Wounded Warrior Project
Location: New York
Posted on: May 3, 2025

Job Description:

Great benefits. Competitive pay. We know these are some of the things people look for in a job.If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you. When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:* A flexible hybrid work schedule (three days in the office, two days' work from home)* Full medical, dental, and vision coverage for both teammates AND family members* Competitive pay and performance incentives* A fun, mission-focused, and collaborative team environmentA mission that matters is just the beginning, so if you're ready to get started, we're ready for you.The Wounded Warrior Project (WWP) Complex Case Coordination (C3) Director provides strategic leadership and subject matter expertise across all WWP Mental and Brain Health programs. This role oversees the Complex Case Coordination program, supporting warriors with the most urgent and multifaceted mental health needs. With a strong background in integrated care networks and stakeholder collaboration, the C3 Director leads a national team delivering intensive, holistic support. The team ensures seamless coordination across the Veterans Health Administration (VHA), Department of Defense (DoD) medical systems, and WWP clinical partners. This role is central to enhancing the quality of life and health outcomes for warriors facing significant physical, mental, and emotional challenges by leveraging high-quality networks of care and maximizing available public and private resources.DUTIES & RESPONSIBILITIES

• Serve as the primary leadership for the Complex Case Coordination (C3) Program by providing oversight and accountability for programmatic goals and objectives.
• Lead WWP's growing residential treatment facility network by supporting the development of and executing WWP's network strategy, prioritizing warrior experience, clinical outcomes, and overall alignment within the Mental Health Continuum of Support.
• Deploy, monitor, and evaluate WWP's strategy for intensive case coordination targeting warriors with complex, high-acuity mental health needs.
• Lead the development of protocols and best practices for case coordination across WWP's Mental Health Continuum of Support (MHCoS), ensuring alignment with WWP's mission and strategic goals.
• Serve as a subject matter expert on the VA and DoD medical systems, providing internal consultation and case direction.
• Monitor network data, identify trends, and collaborate effectively with executive leadership and the Government and Community Affairs team to advocate for policy and systemic changes that benefit warriors requiring intensive, long-term care coordination.
• Oversee, mentor, and support a team of national case coordination staff, ensuring consistent quality, compassion, and effectiveness in service delivery.
• Provide guidance on challenging cases and ensure staff are equipped with up-to-date training, resources, and support.
• Build and maintain high-quality relationships across the VA, DoD, TRICARE, and community-based health systems.
• Establish and sustain strategic partnerships with healthcare providers, government agencies, and community organizations to ensure wraparound support services for warriors and families.
• Maintain a comprehensive knowledge of military and VA health-related policies and procedures, understand the various treatment options for veterans, and connect them with resources.
• Support teammates and warriors in overcoming systemic barriers to care, including navigating benefits, treatment authorizations, and service coordination.
• Implement tools to measure the effectiveness and outcomes of complex case coordination efforts at both the network and warrior levels.
• Ensure compliance with privacy, legal, and ethical standards in case management documentation and communications.
• Represent WWP at national forums, coalitions, and stakeholder meetings focused on veterans' complex care.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.KNOWLEDGE, SKILLS, & ABILITIES
  • Proven leadership skills with a strong ability to lead in a dynamic and fluid environment.
  • Deep understanding of military and veteran issues, including the psychological impact of combat such as traumatic brain injury (TBI), post-traumatic stress disorder (PTSD), and combat stress, particularly among Iraq and Afghanistan veterans.
  • Strong knowledge of psychological and mental health challenges, especially those affecting warriors impacted by trauma.
  • Solid understanding of WWP programs and external resources available to support warriors and their families.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills. Demonstrated ability to respond to changing priorities and complete assignments and meet deadlines in a fast-paced, demanding working environment.
  • Highly collaborative team player with well-developed interpersonal and conflict resolution skills.
  • Strong analytical skills with the ability to gather, interpret, and apply complex data to inform decision-making.
  • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
  • Mission-driven, guided by core values, and a pleasure to work with.EXPERIENCERequirements
    • Seven years of experience in case management, behavioral health, or healthcare coordination, with at least five years in a leadership or program management role.
    • Five years of experience working directly with military or veteran populations, including those with polytrauma, TBI, PTSD, and co-occurring conditions.
    • Five years of experience coordinating care and navigating VHA, VA medical centers, and DoD healthcare systems.Preferences
      • Familiarity with federal and state-level veteran benefits and service programs.
      • Experience with public speaking and representation in national forums, coalitions, and/or advocacy settings.EDUCATIONRequirements
        • Bachelor's degree in social work, health administration, psychology, behavioral health, or related field.Preferences
          • Master's degree in social work, health administration, psychology, behavioral health, or related fieldCERTIFICATIONS & LICENSURERequirements
            • Valid state-issued driver's license.
            • Ability to obtain ASIST Certification within 1 year of hire.Preferences
              • ASIST Certification.WORK ENVIRONMENT/PHYSICAL DEMANDS
                • General office environment; temperature controlled.
                • Sitting for extended periods.
                • Up to 50% travel.We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program and Bereavement Leave. For Colorado State Applicants:The estimated hiring range for this position is between $127,008 - $158,760 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.For San Diego, California and Washington state Applicants: The estimated hiring range for this position is between $139,104 - $173,880 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.For New York state Applicants: The estimated hiring range for this position is between $151,200 - $189,000 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.*ca-pd#LI-HYBRIDWounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.Please note:Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

Keywords: Wounded Warrior Project, New Brunswick , Complex Care Coordination (C3) Director, Executive , New York, New Jersey