Branch Assistant Manager (DMLO)
Company: PNC Financial Services Group
Location: New Brunswick
Posted on: November 28, 2019
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a Branch Sales & Service
Asst Mgr within PNC's Retail Banking organization, you will be
based in New Brunswick, NJ
- Supports all aspects of branch, including individual and team,
performance. Builds a high performing team through the attraction,
on-boarding, coaching and development of branch team members. Leads
through influence and impacts a broad range of eco-system partners
in an omni channel environment. Drives revenue and loyalty through
proactive interactions with clients.
- Manages, coaches and executes a proactive client experience
within an omni channel environment. Provides solutions and advice
to improve client financial well-being. Leads effective problem
- Manages the branded sales process to proactively achieve sales
targets and customer loyalty. Grows branch revenue through
acquisition and share-of-wallet growth of consumer and business
- Drives the employee experience. Responsible for acquiring and
retaining talent through the coaching and development of employees.
Coaches employees to achieve performance and activity expectations.
Assists in the performance management process for all
- Manages operational, human capital, reputational and business
risk through adherence to established policies and procedures.
Exercises sound decision making to identify and mitigate potential
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
CompetenciesBranch Banking Services Knowledge of the
responsibilities, issues, regulations, business practices, and
operations of retail banking branches; ability to provide qualified
services to customers.
Coaching Others Knowledge of coaching concepts and methods; ability
to encourage, motivate, and guide individuals or teams in learning
and improving effectiveness.
Decision Making and Critical Thinking Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive
Digital Awareness Shares, shows and supports clients on a variety
of technological digital and online tools and resources allowing
them to explore solutions to achieve their financial goals and
financial well-being through the PNC conversation.
Effective Communications Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Managing Multiple Priorities Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation.
Retail Lending Knowledge of and ability to design and develop
retail lending products and services, manage and evaluate
operational processes and procedures and ensure compliance with
local and company policies.
Selling. Applies knowledge of banking products and services to meet
customer needs and enable them to achieve their financial goals.
Identifies prospecting approaches to identify potential customers
and create opportunities to sell financial solutions and ideas to
Roles at this level typically require an Associates or equivalent
degree as well as related experience or product knowledge to
accomplish primary duties. Typically requires 4+ years of related
business or functional experience. In lieu of a degree, a
comparable combination of education and experience (including
military service) may be considered.
Disability Accommodations Statement
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Keywords: PNC Financial Services Group, New Brunswick , Branch Assistant Manager (DMLO), Executive , New Brunswick, New Jersey
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