Senior Director, Patient Support

Company: Insmed Incorporated
Location: Bridgewater
Posted on: November 3, 2025

Job Description:

At Insmed, every moment and every patient counts — and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare diseases, you’ll be part of a community that prioritizes the human experience, celebrates curiosity, and values every person’s contributions to meaningful progress. That commitment has earned us recognition as Science magazine’s No. 1 Top Employer for four consecutive years, certification as a Great Place to Work® in the U.S., and a place on The Sunday Times Best Places to Work list in the UK. For patients, for each other, and for the future of science, we’re in. Are you? About the Role: Imagine a dynamic strategy that dedicates greater talent, creativity, and technology to drive the innovative HCP and patient support needed for appropriate patients to start and stay on their medications. Enhancing critical capabilities around the patient and HCP experience “post prescription” is the exact vision of the Insmed Patient Support Program and the reason we are seeking top talent for the role of Senior Director, Patient Support. Patients are the core of what we do here at Insmed, and we are looking for top talent to help build, design, implement, and run dynamic end-to-end patient support offerings. Do you want to be part of a team that puts patients first and puts a strong focus on patient-centric initiatives? Do you want the opportunity to lead and collaborate with cross-functional team members? If so, we want to hear from you! As Senior Director, Patient Support, you will be a key member of the Patient Services Leadership Team, responsible for leading the pull-through of the Patient Support Program design and service offering. You will lead our Patient Support team responsible for supporting patients throughout their treatment journey. The Patient Support team includes our internal case management and patient support specialist teams, and the role will lead a team of first-line managers who directly supervise case managers and intake specialists. The role will also be responsible for defined KPIs and goals for in-line therapy while preparing for potential new launch products. This position reports to the Head of Patient Services and will be remote. What You'll Do: Responsibilities: (not limited to) Deliver upon an industry leading Patient Support Program with oversight of the Patient Support Team, through aligned and synchronized Patient Services and Channel Strategies Serve as second line leader for a large case management and intake specialist organization Be an inspiring and strategic leader within a high-performing, innovative patient services organization Serve as a key member of the Patient Services leadership team and partner with peers to provide a comprehensive patient support program Develop and maintain a patient-centric, collaborative and inclusive culture within the team and with cross-functional partners Deliver on defined KPIs and goals; evolve and refine performance metrics as necessary Drive necessary change-management efforts to support operational changes, systems enhancements, and team growth Work closely with other Market Access and Patient Services team members to ensure excellence in execution and program alignment to organizational goals Implement, in collaboration with Marketing, Market Access, Sales, Compliance and Patient Advocacy, appropriate access solutions to help enable timely patient access to therapy Partner with IT and other Patient Services team members in the design and maintenance of critical information systems and patient care coordination platform supporting patient services Responsible for driving team training initiatives, including evolution of training program to provide consistency, and streamlined approach Support maintenance of program documentation, including SOPs, Business Rules, etc. Proactively adjust programs and solutions to continuously improve Patient and Customer experience Ensure employee engagement and development by embedding Insmed’s culture and values within the team Collaborate with cross-functional Insmed leaders (Market Access, Field Sales, Legal, Compliance, Commercial Effectiveness) to achieve shared business objectives in a compliant manner Ensure program compliance with HIPAA and other relevant laws and regulations Who You Are: Qualifications Bachelor’s degree required 10 years of pharma/biotech industry experience 5 years of Patient Services experience in a biopharmaceutical company 5 years in a leadership position including previous 2nd line leadership experience Rare and/or specialty disease experience Product launch experience in patient services Proven supervisory experience in recruiting, hiring and leading teams comprising of front-line managers, leaders, case managers, support specialists, care coordinators, and other relevant support staff to support patients and caregivers Consistent record of success through teamwork and execution Exceptional learning agility Ability to think strategically to continuously improve processes Demonstrated leadership and coaching skills Guide understanding of access programs for specialty pharmaceuticals with particular focus on orphan diseases Experience with HUB/call center technology platforms from CRM to case management systems and tools used to manage patient services centers Experience in patient adherence program design and management Excellent communication skills (verbal and written) and program management skills Highly organized with a strong attention to detail, clarity, accuracy, and conciseness Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) Travel will be approximately 25% Must successfully exhibit Insmed’s five (5) core corporate competencies of: Collaboration, Accountability, Passion, Respect and Integrity; along with any other position-specific competencies. Individuals must demonstrate the ability to interact successfully in a dynamic and culturally diverse workplace LI-REMOTE LI-MC1 Pay Range: $233,000.00-295,000.00 Annual Life at Insmed At Insmed, you’ll find a culture as human as our mission—intentionally designed for the people behind it. You deserve a workplace that reflects the same care you bring to your work each day, with support for how you work, how you grow, and how you show up for patients, your team, and yourself. Highlights of our U.S. offerings include: Comprehensive medical, dental, and vision coverage and mental health support, annual wellbeing reimbursement, and access to our Employee Assistance Program (EAP) Generous paid time off policies, fertility and family-forming benefits, caregiver support, and flexible work schedules with purposeful in-person collaboration 401(k) plan with a competitive company match, annual equity awards, and participation in our Employee Stock Purchase Plan (ESPP), and company-paid life and disability insurance Company Learning Institute providing access to LinkedIn Learning, skill building workshops, leadership programs, mentorship connections, and networking opportunities Employee resource groups, service and recognition programs, and meaningful opportunities to connect, volunteer, and give back Eligibility for specific programs may vary and is subject to the terms and conditions of each plan. Insmed Incorporated is an Equal Opportunity employer. We do not discriminate in hiring on the basis of physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement. Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, please contact us by email at TotalRewards@insmed.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Applications are accepted for 5 calendar days from the date posted or until the position is filled.

Keywords: Insmed Incorporated, New Brunswick , Senior Director, Patient Support, Healthcare , Bridgewater, New Jersey