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Operations Supervisor (New Brunswick Area)

Company: MedSpeed
Location: New Brunswick
Posted on: March 25, 2020

Job Description:

The Operations Supervisor position is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.Reports To: General Manager Direct Reports: Logistics Service RepresentativesEssential Duties:Overall leadership of Logistics Service Representatives, including recruitment, onboarding, training, performance management and developmentManage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coachingEnsure accuracy and ongoing system maintenance of route, client and variable stop dataPerform Logistics Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunitiesMaintain positive client relationships through regular communication and prompt resolution of service exceptionsEstablish & maintain a clean, safe work environment and ensure compliance with company's Making Every Day Safe policyReview daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history fileAssist operations team with projects to improve operational efficiency and service qualityAll other job-related duties as assignedWork to promote MedSpeed team cultureEducation and Work Experience:Bachelor's degree preferred in Business, Operations, Supply Chain Management or related field3-5 years of progressive business experience preferredSkill and Competency Requirements:Successful experience applying quality management principlesStrong project management skillsExcellent written and oral communication, strong interpersonal skillsStrong customer relation skills, demonstrated ability to interact with key decision makersProcess-oriented mindset focused on continuous improvement, excellent problem-solving skillsCollaborative work style, able to work well within and across departmentsResult & action oriented with a sense of urgencyRational thinker with the ability to excel in stressful situationsDemonstrated leadership abilityStrong computer skills, Microsoft Office Suite proficiency

Keywords: MedSpeed, New Brunswick , Operations Supervisor (New Brunswick Area), Hospitality & Tourism , New Brunswick, New Jersey

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