Customer Service Rep

Company: Dawn Foods
Location: Piscataway
Posted on: April 18, 2024

Job Description:

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we helpcustomers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.Customer Service Representative Location:On-site in Piscataway, NJSchedule:Monday - Friday 8:00am - 4:30pmROLE OVERVIEW: Initial point of contact for regional and targeted accounts. Resolves moderately complex issues, escalating to higher levels of Customer Service as required. Manages customer complaints in a professional manner. Resolves issues with established guidelines. Owns all order management for accounts. Works closely with cross functional teams to ensure best-in-class customer service experience. Provides support to sales as needed, while supporting all internal teams.PRIMARY RESPONSIBILTIES:
Process and manage orders for local and regional accounts
Direct contact for order management of assigned specific accounts
Support Sales and Regional CS Team
Management of incoming Digital Support Queue via Phones and Web
Customer Complaints
Managing process
Dedicated regional Key/National account support
Assist Regional Customer Service Manager with contract pricing entry and management
Shipment tracking
Interaction with various internal teams; Sales, Operations, A/R, Replenishing
Documentation facilitating; COA s, Nutritional, Spec Sheets
New Account Set Ups
Maintain confidentiality
All other duties assigned to support our Internal/External customers
ROLE QUALIFICATIONS:
High School Diploma Proven CS Experience
Minimum of 3 years Customer Service experience in office environment Detail oriented with the ability to multi-task
Ability to work under limited supervision for routine situations Possess a positive attitude and strong work ethic Attention to detail Strong communication and organizational skills
Substantial experience in over-the-phone troubleshooting and customer conflict resolution, Expected to have the business understanding to drive improvements Proficient in Microsoft Office, including but not limited to Excel, Word, PowerPoint, Outlook and Teams Assist in training lower level and/or newly hired team members
Must be able to satisfy pre-employment testingPREFERENCES:
Associates Degree in business or related field preferred
Bilingual capabilities (e.g. Spanish) strongly preferred SAP & Salesforce knowledge a plusAn Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.Requisition ID: 35506

Keywords: Dawn Foods, New Brunswick , Customer Service Rep, Hospitality & Tourism , Piscataway, New Jersey