General Manager, 5th Ave Store

Company: The Travel Agency
Location: New York
Posted on: June 1, 2025

Job Description:

Harbour Community General Manager, 5th Ave Store New York, NY -Full time Company website Apply for General Manager, 5th Ave StoreThe Travel Agency is looking for the nest General Manager for it's 5th Ave location.DescriptionGeneral Manager- The Travel Agency, 5th Ave.Location: New York City, NYAbout The Travel Agency: The Travel Agency is a pioneering cannabis dispensary chain in New York City, dedicated to creating a responsible and inclusive cannabis market. With locations in Union Square, Downtown Brooklyn, and Fifth Avenue, we prioritize social justice and community engagement, employing formerly incarcerated individuals and supporting BIPOC-, women-, and LGBTQIA-owned brands. We believe in the power of education and innovation in transforming the cannabis experience.Position Summary: The Dispensary General Manager is a strategic leader responsible for the overall management and success of the dispensary. This role involves recruiting and developing a high-performing team, driving sales growth, managing operational excellence, and ensuring compliance with state-specific cannabis laws. The ideal candidate is a hands-on leader with a strong business acumen, excellent interpersonal skills, and a passion for providing exceptional customer experiences.Key Responsibilities:Team Leadership and Development

• Recruit, hire, and staff the dispensary with top talent, fostering a diverse and skilled workforce.
• Coach, develop, and maximize the success of all team members, ensuring desired behaviors are achieved across roles.
• Deliver effective onboarding, ongoing training, and development programs for staff.Business and Financial Management
  • Analyze key business metrics, create actionable plans, and gain team buy-in to achieve goals.
  • Oversee P&L management by driving sales growth and managing expense budgets, including deposits and accounts receivable.
  • Direct workforce and inventory management activities, resolving discrepancies per state regulations.Operational Execution
    • Ensure operational excellence by implementing and enforcing company policies and procedures.
    • Monitor and maintain the functionality of all technology solutions.
    • Lead loss prevention and security efforts to protect assets and staff.
    • Oversee the cleaning and maintenance of the store, addressing repair or improvement needs.Compliance and Regulatory Oversight
      • Become an expert in state-specific cannabis rules, regulations, and laws.
      • Execute and enforce compliance controls and processes, ensuring all employees are informed of regulatory changes.
      • Maintain productive relationships with regulators, inspectors, and law enforcement personnel.
      • Ensure timely completion of all required state and company-sanctioned reports and audits.Customer Experience and Engagement
        • Lead initiatives to create emotionally engaging customer experiences and foster loyalty.
        • Set and maintain visual standards aligned with company direction.
        • Oversee and implement customer engagement strategies, promotions, and loyalty programs.Community Engagement and Facility Management
          • Build positive relationships with neighboring businesses and local residents.
          • Champion change and innovation in a fast-paced retail environment.Additional Responsibilities
            • Lead weekly manager meetings and monthly team meetings to ensure effective communication.
            • Perform other duties as assigned by the Leadership Team.QualificationsEducation and Experience
              • Bachelor's degree in Business, Management, or a related field (preferred).
              • Minimum of 3-5 years of experience in retail or dispensary management.Skills and Competencies
                • Proven ability to recruit, develop, and lead high-performing teams.
                • Strong financial acumen, including P&L management and expense control.
                • Excellent communication and interpersonal skills.
                • Familiarity with state cannabis regulations and a commitment to compliance.
                • Proficient in technology solutions for inventory and workforce management.
                • Ability to thrive in a fast-paced, ever-changing environment.Preferred Attributes
                  • Passion for cannabis education and advocacy.
                  • Strong problem-solving skills and a proactive leadership style.Job Types: Full-time / Exempt / SalariedSalary: $100,000.00 - $130,000.00 per yearWork Location: On-site, New York City, 5th Ave.
                    #J-18808-Ljbffr

Keywords: The Travel Agency, New Brunswick , General Manager, 5th Ave Store, Hospitality & Tourism , New York, New Jersey