Conflict Management Specialist
Company: Rutgers University
Location: New Brunswick
Posted on: April 1, 2026
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Job Description:
Posting Summary Rutgers, The State University of New Jersey is
seeking a Conflict Management Specialist for Employee Partners of
Conflict Transformation (EmPact) within the Office of Workplace
Culture. Among the key duties of the position are the following:
Cross-Campus Collaboration Represents EmPaCT as a key contributor
and thought leader across several institutional initiatives and
governance groups. Assists in ensuring that EmPaCT’s services are
integrated into broader campus strategies for inclusive excellence
and workforce resilience. Program Implementation Provides a
respectful and safe place for employees to discuss issues and
concerns while creating and maintaining a positive workplace
culture. Provides quick, effective, and responsive conflict
management through varied techniques, including but not limited to
mediation, facilitated conversations, and informal dispute
resolution. Coaches supervisors on correcting inappropriate conduct
and provides guidance on having difficult conversations. Explains
relevant University policies and processes, and makes referrals to
appropriate offices. Triages casework, identifies potential
solutions to address different case types, and acts appropriately
using guidelines and Policies. Contributes to the development and
continuous improvement of EmPaCT’s core services and resources,
including standard workshops such as Non-Violent Communication and
Difficult Conversations , which are available to all faculty and
staff. Data-Driven Innovation & Operational Excellence Works in
EmPaCT’s case management operations, including the development and
utilization of the OneSource system to monitor case trends, assess
organizational needs, and evaluate program effectiveness. Leverages
data and stakeholder feedback to identify patterns, generate
insights, and inform strategic planning and resource allocation.
Project Leadership & Institutional Impact Contributes to
high-impact institutional initiatives and special projects aligned
with the University’s strategic goals for talent development,
community well-being, and organizational effectiveness.
Demonstrates agility in responding to emerging needs and provides
leadership on mission-critical efforts to strengthen employee
engagement and trust across the institution. Overview Rutgers, The
State University of New Jersey, is a leading national research
university and the State of New Jersey’s preeminent, comprehensive
public institution of higher education. As one of the largest
employers in the State of New Jersey, Rutgers University is
committed not only to the students and the State that we serve, but
also to the faculty and staff who work on our campuses. For two
consecutive years, Rutgers is ranked on Forbes’ list of America’s
Best Large Employers. Rutgers holds 64 of 500 employers and is the
1 New Jersey employer on the publication’s 2023 list. Rutgers’
commitment to its employees includes maintaining and fostering a
safe, diverse, and respectful workplace environment, creating
employment opportunities for our nation’s military veterans, and
ensuring accessibility and accommodation for individuals with
disabilities. University Human Resources ( UHR ) supports the
Rutgers mission as an institution of prominence, preeminent in
research, teaching, service, and clinical care. We strive to
provide the highest level of customer service in delivering a
comprehensive network of programs, services, and expertise to
attract, retain, and develop diverse and highly skilled top talent.
Preferred Qualifications 6 years’ experience in conflict
management/mediation. Undergraduate and/or graduate certificates in
conflict resolution, dispute resolution, arbitration, mediation, or
related fields strongly preferred. Experience in higher
education.
Keywords: Rutgers University, New Brunswick , Conflict Management Specialist, Human Resources , New Brunswick, New Jersey
