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Engineer II, Field Service

Company: Thermo Fisher Scientific
Location: New Brunswick
Posted on: February 15, 2020

Job Description:

Service Engineer Chromatography and Dissolution systems ? Central New Jersey Thermo Fisher Scientific is currently seeking a customer-oriented Service Engineer to provide instrument services on Chromatography and Dissolution systems, on-site at our customer location in Central New Jersey, at the Hopewell or Lawrenceville location.

This position is responsible for managing all aspects of field service support and customer relationship management. The successful candidate will provide complete services on Chromatography and Dissolution systems, including installation, repairs, preventative maintenance, and instrument qualifications.

Our ideal candidate will be customer oriented as an advocate for Thermo Fisher Scientific in customer laboratories and be eager to drive growth.

Essential Duties and Responsibilities:

  • Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography and Dissolution systems
  • Must be client-focused, working in conjunction with other ULS teams and Sales
  • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks
  • Review reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem
  • Analyze inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
  • Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
  • Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
  • Develop and conduct training on the safe operations of equipment and demonstrate skills to trainees, including both team members and customers
  • Other duties may be assignedEducation and/or Experience requirements:
  • Bachelors Degree or equivalent work experience
  • 3+ years Service Engineer, hands-on experience with Chromatography and Dissolution systems required
  • Effective communication skills and establishing good customer rapport are essential
  • Ability to prioritize service requests and produce clear and concise documentationEssential Functions and Physical Requirements
  • Ability to lift 75 Lbs without assistance 25% of the time
  • Ability to lift and carry 25-30 Lbs continuously throughout the day
  • Ability to bend, squat, stretch, and reach on a daily basis in a service function.
  • Ability to travel overnight at a minimum of 10%.
  • Maintain a valid driver?s license and safe driving record.
  • Regular and Reliable AttendanceLocation
    On-site at customer location in New Brunswick, NJ, with local travel required between locations.

    This position is not approved for relocation assistance.

    Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Keywords: Thermo Fisher Scientific, New Brunswick , Engineer II, Field Service, IT / Software / Systems , New Brunswick, New Jersey

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