Level 1 Helpdesk Engineer / Dispatch Engineer
Company: Lincoln IT
Location: Hicksville
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Level 1 Helpdesk Engineer (MSP)
Hicksville, NY | Hybrid (Onsite Dispatch as Needed) Full-Time About
Lincoln IT Lincoln IT is a growing Managed Services Provider
supporting clients in finance, legal, healthcare, and other
regulated industries. We focus on delivering reliable IT, strong
client relationships, and clear career growth for our team. The
Role We’re looking for a Level 1 Helpdesk Engineer who enjoys
helping people, solving problems, and building a career in IT.
You’ll be the first point of contact for client support requests,
working in a fast-paced MSP environment with exposure to a wide
range of technologies. This role includes both remote support and
occasional onsite dispatches to client locations. What You’ll Do
Serve as first-line support for end users via phone, email, and
ticketing system Troubleshoot and resolve issues with: Windows
desktops and laptops Printers and peripherals Microsoft 365
(Outlook, Teams, OneDrive, SharePoint) Basic networking and
connectivity issues Escalate complex issues to Level 2/3 engineers
with proper documentation Perform onsite visits for installations,
troubleshooting, and remediation Document all work clearly in the
ticketing system (ConnectWise preferred) Assist with user
onboarding/offboarding (accounts, permissions, hardware setup)
Follow SLAs and internal processes to deliver consistent support
Requirements 1–2 years of experience in Helpdesk, Desktop Support,
or similar role Strong working knowledge of Windows and Microsoft
365 Basic understanding of networking concepts (DNS, DHCP, TCP/IP)
Excellent communication and customer service skills Ability to
multitask and prioritize in an MSP environment Reliable
transportation and willingness to travel locally (mileage
reimbursed) Experience with ConnectWise, IT Glue, or similar tools
is a plus CompTIA A, Network, or similar certifications preferred
(or working toward) Why Join Lincoln IT Competitive salary and
benefits Hands-on experience across diverse client environments
Clear growth path within a Managed Services organization Ongoing
training and mentorship Supportive, team-oriented culture Powered
by JazzHR QRrwMlQQTW
Keywords: Lincoln IT, New Brunswick , Level 1 Helpdesk Engineer / Dispatch Engineer, IT / Software / Systems , Hicksville, New Jersey
