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Quality & Technical Manager

Company: Executive Directions & Pinnacle Int'l
Location: New Brunswick
Posted on: January 9, 2019

Job Description:

Summary: The Quality & Technical Manager will provide oversight for the technical aspects of the products; the USA Quality System; Product development & Technical qualification; and provide support for the use of products in customer applications.Responsibilities include the following. Leads all Product Development and Technical Product / Project Management related to product lines. Includes management of plant trial activities; coordination with Operations to identify & ensure sustainable production; close cooperation with Operations to assess Process impact on productsandcoordination with Purchasing during raw material qualification or troubleshooting. Oversees activities associated with the execution of North American based DTs to ensure proper selection ofproducts in market applications. Provide on-site customer technical support as required. Leads company quality system in concert and alignment with company's European partnerswhile maintainingISO system/ certification. Develop procedures, standards, program updates for technical service and quality. Lead the customer complaint process and determine root cause identification for permanent corrective actions; collect details regarding claims and work with sales in quick resolution; participate in authorizing and recommending quality returns. Provide training to internal personnel (Operations),Sales Teamandcustomers to improve understanding of products and better familiarize withproduct range. Reports to Managing Director.Supervisory Responsibilities: Develops and maintains an effective Quality & Technical team through selection, training, performance review, termination, compensation and motivation. Supervises Quality & Technical activities by providing guidance; oversight; sharing technical know-how and understanding; ensuring Inter-department & cross-department interactions. Establishes and maintain training programs in all areas of operation including quality, safety, environmental concerns and efficient manufacturing practices.Skills: Safety Focused Oral & Written Communication Time Management Organization Professionalism Reading Skills Technical writing skills Thorough understanding of root cause identification & correction Ability to create complex technical evaluations & interpret test results Customer Focused Ability to manage complex & rapidly changing, technically demanding priorities Thorough understanding of surface protection products & applications Knowledge of Films; Papers; Adhesives; Coating & Slitting technologiesEducation/Experience: BS degree in Chemistry; Chemical Engineering or other technical discipline 5 years related industry experience Willingness to travel up to 20% Problem solving experimental method experience. Excellent interpersonal skills. ISO certification implementation.

Keywords: Executive Directions & Pinnacle Int'l, New Brunswick , Quality & Technical Manager, IT / Software / Systems , New Brunswick, New Jersey

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