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Field Service Engineer IV

Company: Rutgers University
Location: New Brunswick
Posted on: June 14, 2019

Job Description:

SunIRef:Pharma1:title Field Service Engineer IV Rutgers University 1,045 reviews Read what people are saying about working here. Position Details Position Information Recruitment/Posting Title Field Service Engineer IV Job Category Staff & Executive - Information Technology Department RWJ-Information Technology Overview New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University - New Brunswick and collaborating universitywide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the stateat Rutgers University - New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives. Posting Summary Rutgers, The State University of New Jersey, is seeking a Field Service Engineer IV for the Office of Information Technology at the Rutgers Robert Wood Johnson Medical School. The primary purpose of the Field Service Engineer IV position is to provide the highest level of technical software, hardware and network problem resolution to all Rutgers Robert Wood Johnson Medical School faculty, staff and students by performing question/problem diagnosis and guiding users through step by step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; assist Network Technicians; troubleshoot network printer problems; pass more complex end-user problems, if necessary, on to Manager, Technical Support Operations; and perform related work as required. This position will identify, troubleshoot and resolve a wide range of technical related problems, generally with a higher level of complexity; make the distinction between Level One and Level Two end-user problems; identify, evaluate and solve end-user workstation problems; support end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population. The Field Service Engineer IV serves as a lead technical resource on issues, and is responsible for providing training, mentoring and guidance to call center, support, and less experienced staff members. Among the key duties of this position include the following: Identifies, diagnoses, and resolves problems for users of the personal computer software and hardware, RWJMS network, and new computer technology in a call center environment; communicates solutions to end-users. Provides one-on-one end-user problem resolution remotely or in person for RWJMS end user environment. Delivers, tags, sets up, and assists in the configuration of end-user computer desktop and laptop hardware, software and peripherals. Diagnoses and resolves end-user network or local printer problems, computer hardware/software problems, e-mail, Internet, and local-area network access problems, mobile devices (Smartphones and tablets), RWJMS approved applications. Coordinates timely repair or replacement of current hardware (desktop, laptop, printer, mobility) and critical software upgrades covered by third-party vendor maintenance agreements. Assists approved vendors in creating sponsored accounts for RBHS access. Delivers consistent high quality customer service. Position Status Full Time Hours Per Week Daily Work Shift FLSA Nonexempt Grade 26B Position Salary Annual Minimum Salary 32.230 Annual Mid Range Salary 39.105 Annual Maximum Salary 45.980 Standard Hours 37.50 Union Description HPAE, Local 5094 Payroll Designation PeopleSoft Benefits Information about the benefits provided to Rutgers employees can be found at: ************************************************* Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP Qualifications Minimum Education and Experience Bachelor's Degree in Computer Science, Engineering or Business Administration plus five (5) years of progressive experience supporting end-user computing. Equivalent education, experience and/or training may be substituted for the degree requirement. Required Knowledge, Skills, and Abilities Must have general PC and Mac knowledge. Mechanical skills appropriate to perform higher-level computer troubleshooting practices. Demonstrated ability to keep up with all industry standards and trends pertaining to current technology within Robert Wood Johnson Medical School. Experience with imaging software, thin client technology, and general networking concepts such as IP stacks and wireless. The candidate should possess experience in delivering technical and/or analytical support to administrative, research, clinical and community missions within a biomedical, academic environment. The level of technical support required must coincide with years of experience. A general computing knowledge in the following areas is necessary: Windows, Mac, (desktop, laptop and tablet), networking desktop and laptops computers using IP stack, Configure Local and Network printer (HP Jet Direct), Smartphone and other mobile technology, and software encryption. Must have experience with Symantec Antivirus and Virtual Private Networks. Experience with a Microsoft domain infrastructure, configuring laptops, smartphones, and tablets for wireless network and email (MS Outlook). Demonstrated strong communication skills and the ability to work effectively in a healthcare and educational environment. Demonstrated team orientation, flexibility and ability to be focused on meeting the mission needs of a diverse user community and sensitivity to, and respect for, a diverse population. Demonstrated ability to train, mentor and lead less experienced staff. Must be able to work a flexible schedule. Imaging, virtual desktops, and creating packages experience. Preferred Qualifications A+ MCDST and MCP certifications and remote desktop experience. Equipment Utilized Physical Demands and Work Environment Physical Demands: The Field Service Engineer IV will on a routine and daily basis, be required to sit or stand for prolonged periods of time. The Field Service Engineer IV may be required to lift, move or carry computer equipment up to fifty (50) pounds. In certain situations the Field Service Engineer IV may be required to bend, kneel, and crawl under desks and cabinets. Incumbent may occasionally be exposed to allergens while performing essential functions of the job, however, protective gear is provided and its use recommended. Special Conditions Posting Details Posting Number 19ST2833 Posting Open Date Special Instructions to Applicants Regional Campus Rutgers Biomedical and Health Sciences (RBHS) Home Location Campus Downtown New Brunswick Location Details 08901 Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Rutgers University - 3 hours ago - report job - original job On Company Site

Keywords: Rutgers University, New Brunswick , Field Service Engineer IV, IT / Software / Systems , New Brunswick, New Jersey

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