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Support Services Coordinator - Student Experience (Multiple Vacancies)

Company: Rutgers University
Location: new brunswick
Posted on: May 3, 2021

Job Description:

Rutgers University-Newark, an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise, is seeking a Support Services Coordinator (SSC). Reporting to the Assistant Manager for the Office of Financial Aid-Newark.

The SSC will have an integral and lead role on the Office of Financial Aid processing team, which is comprised of the Assistant Managers, Senior Financial Aid Counselors, and Administrative Assistants. The SSC will have the largest verification processing caseload and will perform more technically demanding financial aid duties

The SSC will be responsible and not limited to; * Student needs analysis, federal verification, and packaging of student aid, certify federal/private loan eligibility, provide financial aid/veterans aid determination; * Makes professional judgment decisions regarding student aid eligibility, * Adjudicates satisfactory academic progress appeals, and facilitate problem-solving with any barrier that impedes a student's ability to access and afford a Rutgers University-Newark college education; * Participates in University-wide committees and projects that strategically enhance the University and departmental goals and mission; * Provides leadership and program management for an area of specialization, such as federal work-study, scholarships determination for the Educational Opportunity Fund program, enrollment management and student experience, or Return of Title IV (R2T4 calculation); * Accomplishes specialization projects, the SSC will interact with federal and state agencies, lenders, guarantee agencies, loan servicers, employers, vendors, social service agencies, high schools, and post-secondary institutions; * Performs these functions effectively, the incumbent must be able to leverage expertise and accountability for ensuring compliance with federal, state, and university regulations and safeguarding the institution's eligibility to participate in Title IV Programs;

With respect to the functions described here, all members of the Office of Financial Aid team are required to participate in outreach literacy and advisement to students, parents, and the community in regards to in-depth financial aid questions concerning financial aid applications, financial aid eligibility, disbursement and refunds, cost of attendance figures, different aid types, loan comparisons, special circumstances, and estimated family.

Keywords: Rutgers University, New Brunswick , Support Services Coordinator - Student Experience (Multiple Vacancies), Other , new brunswick, New Jersey

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