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Head of Employee Relations, North America

Company: J&J Family of Companies
Location: New Brunswick
Posted on: May 6, 2022

Job Description:

Johnson & Johnson is recruiting for a Head of Employee Relations, NA. The position can be based in Tampa, FL or New Brunswick, NJ areas. Remote work options may be considered on a case-by-case basis and if approved by the Company.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 130 years. We embrace research and science -- bringing innovative ideas, products, and services to advance the health and well-being of people. At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That's why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world's largest and most broadly-based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere. Every day, our more than 140,000 employees across the world are blending heart, science and ingenuity to profoundly change the trajectory of health for humanity.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to equity. Proud to be an equal opportunity employer.

Position Summary:

The Head, Employee Relations NA has overall responsibility to lead and direct the regional delivery of Employee Relations & globally scaled processes.

They will work with fellow Regional Heads and Global Lead on strategies to manage employment risk effectively and will oversee the partnership with the Employment Law team in the Law Department.

They will drive proactive initiatives to increase ER awareness with Managers & Employees and will support any ad hoc workforce events (M&A, Divestitures, etc.) requiring ER involvement.

They will inspire and build ER capability and engagement in the region. Leading a team of professionals who embody our Credo based values providing ER services which enable our employees and businesses to thrive.

Major Duties & Responsibilities:

+ Oversee and execute the long-term operational strategy of ER. Proactively partner with critical stakeholders, including managers, Law Department and BUHR to create a workplace environment where our employees can thrive.

+ Builds an extensive external professional network to maintain an appropriate view of the workplace and marketplace. Stay current on regional employment practices. Maintain a strong knowledge of best practices.

+ Act as the senior-most ER leader on operational complex issues that need resolutions or escalation.

+ Manage Global Services HR peer relationships required to support efficient delivery of end-to-end HR Processes (i.e. Total Rewards, Process Excellence Operations, Talent Acquisition, payroll).

+ Monitor team member's workload and performance, ensuring proper assignment of cases and workload balancing to deliver targeted Service Levels.

+ Define, model and enforce standards for maintaining a confidential and sensitive work environment.

+ Foster a culture of rigorous adherence to standards, process excellence and continuous improvement.

+ Enable a Credo-based & High-Performance Culture within team

+ Create a culture of inclusiveness and multi-cultural engagement through coaching and feedback in alignment with the Company's Leadership Imperatives.

+ Develop a strong pipeline of global, diverse leaders within HR Global Services.

+ Accountable for the effective management of Employee Relations matters (grievances, discipline) measured by resolution of service requests within defined time periods, levels of accuracy and quality standards; meeting established cost to serve rates and customer satisfaction levels.

+ Ensure Continuous improvement of processes


+ Bachelor's degree is required. Specialization in HR, Employement Law or related discipline is preferred.

+ Min of 10 years progressive HR experience required

+ Knowledge and experience of the ER process is required

+ Experience in the delivery of HR Services in shared services environment is preferable

+ People leader experience is required.

+ Experience managing complex investigations, including preparation of written investigation reports. Strong English written skills.

+ Bi-Lingual skills; English and Spanish preferred to support LATAM

+ Experience using data/investigation feedback to identify insight and recommend

+ improvement plans to the business

+ Experience managing and implementing projects /strategic change initiatives.

+ Ability to establish a culture of accountability and continuous improvement while building employee-centric repeatable and sustainable processes

+ Proven success in establishing, managing, and empowering a virtual team

+ Exceptional influencing, communication and collaboration skills, in an indirect, matrix-based, and virtual environment, able to manage relationships at all levels

+ Strong capability in assessing, hiring, developing and coaching talent; developing a high performing, diverse and sustainable talent pipeline

+ High integrity, can be trusted to maintain confidential information

+ This position requires up to 25% travel and is based in Tampa FL, or New Jersey area.

At Johnson & Johnson, we're on a mission to change the trajectory of health for humanity. That starts by creating the world's healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

United States-Florida-Tampa-8800 Grand Oak Circle

Other Locations

United States-New Jersey-New Brunswick


Johnson & Johnson Services Inc. (6090)

Job Function

Human Resources

Requisition ID


Keywords: J&J Family of Companies, New Brunswick , Head of Employee Relations, North America, Other , New Brunswick, New Jersey

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