Product Complaint Specialist

Company: Alpha Consulting Corp.
Location: New Brunswick
Posted on: May 28, 2023

Job Description:

PRODUCT COMPLAINT SPECIALIST NEW BRUNSWICK, NJHybrid Role. Must be an enrolled student.Required Skills: BS/BA in Sciences (i.e. Chemistry, Biology, Biochemistry, Microbiology, Pharmacy), engineering, business. Enrolled in Bachelor's, master's, or MBA degree program. Preferred Completion of bachelor's and enrolled in graduate studies. Microsoft Office (Power point, Excel, Word, Outlook). Project Management expertise with advanced PowerPoint preferred. Basic statistics/analytics; clear communications. Ability to manage deliverables within target timelines. Must have strong analytical, interpersonal, communication, organization, and project management skills and passion to learn and grow within the biopharmaceutical industry. Project Description: Support the Global Product Quality Complaint (PQC) process for the biosterile, pharmaceuticals and combination drug/device products with respect to product quality complaints. Analyze, identify and execute continuous improvement initiatives within the process while collaborating within the PQC headquarters team as well as with key stakeholders, including internal and external sites and in-market supply chain quality. This individual will be a valued team member of one of several cross-functional, multi-divisional teams which are responsible for developing and executing Global Quality Systems (GQS) initiatives and strategies for BMS, with focus on the global PQC process. Provide ongoing management for PQCs ensuring compliance to global framework of GMP policies and BMS procedures. Support the Global Product Quality Complaint (PQC) processing activities at PQC Headquarters. Participate in PQC HQ team meetings for the processing of, and improvements to, global BMS PQC processes, including but not limited to: PQC case intake, triage, due diligence activities, product replacements and patient reimbursements/refunds; metrics generation and slide presentation; PQC training delivery and management; new product launches; PQC related Quality Management System (QMS). Support tracking, trending and other ancillary activities for controlled documents (SOPs/Job Aids/Templates); record archivals; quality deviations and CAPA involving PQC HQ and provide quality and compliance support for these processes. Assist in implementation of Quality Risk Management principles in evaluation and investigation of PQCs. Support PQC related audits and inspections, as necessary. Participate in QMS business process requirements development and validation activities as necessary. This opportunity is cross functional and will involve the management of mid-size projects between PQC HQ and other areas of the organization. This 6+ month position starts ASAP.Please E-MAIL your resume (attachment to email) with rate and availability to Jacqueline: jacqueline@alphaconsulting.com ALPHA'S REQUIREMENT #23-00811MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE PDN-99091336-a707-4522-93fb-da215051bff7

Keywords: Alpha Consulting Corp., New Brunswick , Product Complaint Specialist, Other , New Brunswick, New Jersey