Product Quality Complaints Associate

Company: Eclaro
Location: New Brunswick
Posted on: May 28, 2023

Job Description:

Product Quality Complaints Associate Job Number: 23-01134 Be part of a company that delivers life-changing healthcare solutions. Eclaro is looking for a Product Quality Complaints Associate for our client in New Brunswick, NJ. Eclaro's client is a leader in the Biopharmaceutical Industry, providing quality, innovative and affordable medicines that make a difference in the lives of patients all over the world. If you're up to the challenge, then take a chance at this rewarding opportunity! Position Overview: Support the Global Product Quality Complaint process for the biosterile, pharmaceuticals and combination drug / device products with respect to product quality complaints. Analyze, identify and execute continuous improvement initiatives within the process while collaborating within the PQC headquarters team as well as with key stakeholders, including internal and external sites and in-market supply chain quality. Will be a valued team member of one of several cross-functional, multi-divisional teams which are responsible for developing and executing Global Quality Systems initiatives and strategies for Client, with focus on the global PQC process.Responsibilities: Provide ongoing management for PQCs ensuring compliance to global framework of GMP policies and Client procedures Support the Global Product Quality Complaint (PQC) processing activities at PQC Headquarters. Participate in PQC HQ team meetings for the processing of, and improvements to, global Client PQC processes, including but not limited to: PQC case intake, triage, due diligence activities, product replacements and patient reimbursements / refunds; metrics generation and slide presentation; PQC training delivery and management; new product launches; PQC related Quality Management System (QMS) Support tracking, trending and other ancillary activities for controlled documents (SOPs / Job Aids / Templates); record archivals; quality deviations and CAPA involving PQC HQ and provide quality and compliance support for these processes. Assist in implementation of Quality Risk Management principles in evaluation and investigation of PQCs. Support PQC related audits and inspections as necessary. Participate in QMS business process requirements development and validation activities as necessary. The role is a cross functional and will involve the management of mid-size projects between PQC HQ and other areas of the organization.Qualifications: BS / BA in Sciences (i.e. Chemistry, Biology, Biochemistry, Microbiology, Pharmacy), engineering, business. Enrolled in Bachelors, Masters or MBA degree program; preferred Completion of Bachelors and enrolled in graduate studies.Skills: Microsoft Office (PowerPoint, Excel, Word, Outlook) Project Management expertise with advanced PowerPoint preferred Basic statistics / analytics; clear communications Ability to manage deliverables within target timelines Must have strong analytical, interpersonal, communication, organization, and project management skills and passion to learn and grow within the biopharmaceutical industryIf hired, you will enjoy the following Eclaro Benefits: 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro If interested, you may contact: Larah Beaniza larah.robledo@eclaro.com 3322094549 Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.PDN-990b15c0-f88a-44e0-909d-1e735170d947

Keywords: Eclaro, New Brunswick , Product Quality Complaints Associate, Other , New Brunswick, New Jersey