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Customer Support Associate

Company: Jersey Staffing Solutions, LLC
Location: Bridgewater
Posted on: September 19, 2023

Job Description:

Position: Consumer Support Associate
Position Type: Temporary to Permanent
Location: Remote
Hours: Monday - Friday, 9am - 6pm

Are you looking for a true career opportunity? We have multiple job openings for a Consumer Support Associate, who will be responsible for building strong relationships with the company's consumers through communication regarding products and services. The person in this position will be an integral member of the support team, who will strive to exceed objectives, identify areas of opportunity to positively influence consumer experiences, identify sampling opportunities for consumers, and support our consumers through company's service offerings.

The support associate will be interacting with consumers in conversations that will help improve their quality of life, through both inbound and outbound calls. The team member will provide solutions that will have a positive impact and will support the company's best-in-class portfolio of products and lines of services. The role also includes providing innovative ideas and sharing consumer insights with peers, managers, and the consumer marketing team.

What you will be doing:

Foster interest in company's products through dialogue with patients. Effectively identify customer needs and present information based on needs identified
Meet and exceed monthly efficiency targets/goals
Provide positive customer experience, life improving advice and solutions using a structured approach
Acquire and demonstrate high level of product knowledge and competitive product/market dynamics
Effectively operate computer-based contact/database management program and accurately complete customer profile, relevant post call notes, sample activity, literature fulfilment requests, possible follow up steps, etc.
Be active part of team development including receiving coaching and training with colleagues on a regular basis
Convey a positive and professional phone image
Ensure that all customer interactions are within compliance and follows established guidelines
Provide information about company's products
Handle inbound and outbound phone calls from consumers regarding product and customer service issues
Refer patients to company's Nurse team to address medical questions
Support the Team Supervisor on miscellaneous projects
Perform follow up phone calls to consumers after initial contact
Various other ad hoc projects and duties.
All other duties as assigned

What experience we are looking for:

College degree preferred. High school diploma will be considered in combination with relevant experience.
One plus years of related experience and/or training; or equivalent combination of education and experience
Typing: 35-40 wpm with 40 (adjusted) highly recommended
Must be patient, empathetic and possess high degree of maturity
Good communication skills with professionals in clinics and hospitals
Ability to reason, problem solve, and think outside the box
Multi-task a variety of issues and good organizational skills
Ability and willingness to follow instructions and guidelines
Sales experience preferred
Knowledge of Microsoft Office programs and strong attention to detail
Flexible and adaptable to changes in environment and industry
Team Player; work well with others
Exceptional customer service skills, reliable and dependable
Exhibit Company's values (Caring for People, Driving Innovation & Excellence & Earning Trust)
Excellent verbal and written communication skills, exhibiting warmth and compassion during phone interactions
English/Spanish bilingual a plus

Jersey Staffing and our Client are Equal Opportunity Employers.

**Please note, Jersey staffing does not currently have any mandatory vaccination policies for COVID-19. However, as Jersey Staffing is a placement agency, many of its clients do. Jersey Staffing is unaware of many client requirements until a conditional offer to engage a candidate is made. As such, candidates should be prepared to comply with client requirements in the event a candidate of Jersey Staffing is offered an engagement/assignment opportunity by a client. Any decision made by a client is solely the decision of the client and not a decision of Jersey Staffing, nor will Jersey Staffing be responsible for such. No medical or other information should be shared with Jersey Staffing unless specifically requested.

Keywords: Jersey Staffing Solutions, LLC, New Brunswick , Customer Support Associate, Other , Bridgewater, New Jersey

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