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Current College Students - User Support Associate (Part-Time)

Company: WayUp
Location: New Brunswick
Posted on: November 20, 2018

Job Description:

Our users mean everything to us. We are looking for someone who can lead the charge to make sure that every person who interacts with WayUp ends up happy. As a user support associate, you will be the face of WayUp to all of our users, answering questions and helping out everyone to have the best experience possible. This is a perfect opportunity for someone looking for remote work with flexible hours. We're looking for someone that can commit 3 hours per day, but you'll be able to set your own hours.

Specifically, you will:

- Respond to emails and social media messages from users who need help using WayUp
- Personally reach out to users to learn about how their experience and to further delight them
- Interact with the technology teams to identify and solve bugs
- Improve and maintain brand love for WayUp
- Articulate user feedback to the entire team to help drive appropriate changes
- Proactively identify opportunities to improve WayUp and collaborate cross-functionally to achieve them
- Become an expert on WayUp and how to help our users find awesome opportunities

Keywords: WayUp, New Brunswick , Current College Students - User Support Associate (Part-Time), Other , New Brunswick, New Jersey

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