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Clinic Services Representative II

Company: Rutgers University
Location: New Brunswick
Posted on: May 11, 2019

Job Description:

Rutgers, The State University of New Jersey, is seeking a Clinic Services Representative II, for the Practice Management Department at the Rutgers Cancer Institute of New Jersey. The primary purpose of the Clinic Service Representative II position is to perform a variety of complex patient scheduling, registration, insurance verification, billing and collection duties in support of the Clinic and Infusion operations at the Cancer Institute of New Jersey (CINJ). Responds to routine inquires regarding a number of operating and billing issues, receives patient payments and performs routine bookkeeping tasks. Participates in the Quality Improvement Program in order to improve the quality, consistency and efficiency of services provided. Position interacts with all patient populations with a focus on patients with cancer. Among the key duties of this position are the following: * Promptly answers incoming calls in courteous and professional manner according to the Robert Wood Johnson Medical Group (RWJMG) telephone standards. Schedules patient?s appointments according to physician/department master schedules. Also, answers routine inquires regarding directions, available appointment times, etc., in accordance with written policies; refers more complex questions as appropriate in accordance with established policies and procedures. * Reviews provider schedules daily for any openings to ensure proper provider utilization. Updates all scheduled appointments with referring physician information and ensures all appointments scheduled for the same date of service are linked in IDX. * Schedules all daily appointments using IDX software application initiating the patient registration, as outlined in the RWJMG Registration Manual. * Enters patient?s demographic/insurance information according to the RWJMG Registration Manual. Contacts insurance companies to obtain effective/termination dates. * Verifies insurance eligibility through WebMD and/or Navinet on all patients every ninety (90) days. * Greets patients in a courteous and professional manner. Keeps patients waiting to be seen appraised of inordinate delays in being seen by physician and the reason.SDL2017

Keywords: Rutgers University, New Brunswick , Clinic Services Representative II, Other , New Brunswick, New Jersey

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