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Help Desk Support - G

Company: Next Step Systems
Location: New Brunswick
Posted on: May 19, 2019

Job Description:

Help Desk Support We are actively looking for a Help Desk Engineers to join the team. This position offers the chance to work on cutting-edge projects with some wonderful and knowledgeable professionals. Your role will include resolving computer-related issues, in a courteous and tactful manner, for diverse clients. Responsibilities -Identify, research and resolve technical problems of moderate complexity related to applications, systems, software, network devices and hardware. -Respond timely to telephone, email and on-line requests and inquiries for technical support. -Document, track and monitor communication and resolutions using ticketing and remote management systems- ConnectWise and Kaseya. Qualifications -Client 1st attitude is paramount. -2 years of IT experience as support engineer, field service or help desk technician. -Clear, professional and confident speaking voice. -Strong troubleshooting and critical thinking skills. -Positive and professional demeanor. -Clear and concise writing. -Certifications a plus. -Ability to work independently, remotely or as a team member. -Participate in the company s on call rotation. -Proficient with Microsoft based Office Suite. -Knowledgeable with Cloud Platforms and Solutions -Office365,Azure and AWS. -Knowledgeable with Active Directory. -At least a year of Help Desk Support experience is preferred. Keywords Somerset NJ Jobs, Help Desk Support, Microsoft, Office Suite, Cloud Platforms, Office 365, Azure, AWS, Active Directory, Helpdesk Technician, Support Engineer, Field Service, New Jersey Recruiters, Information Technology Jobs, IT Jobs, New Jersey Recruiting If you are an employer and recruiting for similar IT professionals positions, please contact our Technical Recruiters at Next Step Systems . We are a national IT Recruiting Firm Agency specializing in full-time direct hire Information Technology employment opportunities. "PLEASE DO NOT APPLY" If You Are A Consulting Firm, Third Party Recruiter Or Seeking Corp-To-Corp W-2 Direct Hire Only.

Keywords: Next Step Systems, New Brunswick , Help Desk Support - G, Other , New Brunswick, New Jersey

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