Customer Service Representative - Commute and Transportation Services

Company: Alpha Consulting
Location: New Brunswick
Posted on: March 20, 2023

Job Description:

CUSTOMER SERVICE REPRESENTATIVE COMMUTE AND TRANSPORTATION SERVICES NEW BRUNSWICK 50% Onsite. Required Skills:

• HS Diploma or GED and 1 2 years of experience in transportation a plus.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Ability to effectively present information to an internal department and/or large groups of employees.
• Requires basic knowledge of financial terms and principles.
• Ability to calculate simple figures such as percentages.
• Ability to understand and carry out general instructions in standard situations.
• Ability to solve problems in standard situations.
• Requires basic analytical skills.
• Basic skills with Microsoft Office Suite products such as Word, Excel, Outlook, etc.
• Good organization and time management skills.
• Ability to read and interpret road maps.
• May need to use GPS or another directional device.
• Ability to work handheld mobile technologies and applications.
• Good organizational skills.
• Demonstrate a proactive approach to routine and non-routine occurrences. Project Description:
  • The Commute and Transportation Services Coordinator is responsible for handling day-to-day employee commute and transportation programs, including train station shuttles and electric vehicle (EV) charging stations.
  • The individual in this role provides customer service to those looking for information on their commute options, communicates and coordinates with service providers, manages user accounts, and provides performance and utilization metrics.
  • Coordinates shuttle driver schedules; communicates with shuttle service provider management.
  • Creates and maintains user accounts for train station shuttles and EV charging program.
  • Provide timely and friendly customer service to commuters seeking information about commute options.
  • Keep charging station maintenance records and coordinate timely repairs.
  • Monitor service provider performance and services utilization.
  • Coordinates off-hours access for shuttle service provider management.
  • May perform other duties as assigned or requested by management.
  • Performs other duties as assigned. This 12+ month position starts ASAP. Please E-MAIL your resume (attachment to email) with rate and availability to Jessica: ALPHA'S REQUIREMENT MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE

Keywords: Alpha Consulting, New Brunswick , Customer Service Representative - Commute and Transportation Services, Professions , New Brunswick, New Jersey