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Hotel Front Desk Agent

Company: Benchmark Hospitality
Location: New Brunswick
Posted on: December 4, 2019

Job Description:

Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

Front desk agent must have scheduling flexibility. Must be available to work any shift, any day during the week including weekends and holidays, and overtime as needed. Must have previous customer service in a fast pace setting. Previous hotel front desk experience highly preferred.

Job Description:

Essential Functions:

* Quickly check guests in/out and arrange for transportation if needed.


* Verify and input credit cards for authorization using electronic acceptance methods.


* Handle cash, make change and balance an assigned house bank.


* Post charges to guest folios.


* Prepare reports for Day Audit in accounting department.


* Act as liaison between guest and security, guest services, engineering and other departments.



Technical Requirements:

* Must have three (3) years customer service experience in busy fast-paced environment.


* Prior front desk experience highly preferred.


* Must have scheduling flexibility and can work any shift during the week including weekends and holidays.


* High school diploma preferred or equivalency.


* All employees must maintain a neat, clean, and well-groomed appearance.


* Ability to stand and move throughout front office and continuously perform essential job functions.


* Ability to read, listen and communicate effectively in English, both verbally and in writing.


* Hearing and visual ability to observe and detect signs of emergency situations.


* Must have intermediate keyboarding and computer skills.



This position will appeal to individuals with the following attributes:

* Considerable amount of customer service experience


* Goal oriented


* Longevity seeking


* Consistent previous work history



Benchmark Hospitality offers THE BEST Sales Incentive Plan in the Industry + Sales Referral Incentive Program!

Other Employment Perks:

Generous Paid Time Off and Paid Holiday Benefits

Employee and Friends & Family guestroom discounts

Many growth opportunities!!!

Keywords: Benchmark Hospitality, New Brunswick , Hotel Front Desk Agent, Sales , New Brunswick, New Jersey

Click here to apply!

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